At Tech Electronic Express, we strive to provide our customers with top-quality gadgets and exceptional service. If, for any reason, you are not completely satisfied with your purchase, we are here to help. Please review our return policy below to understand your options.

1. Return Eligibility:

• Items must be unused, in their original condition, and in the original packaging.
• Returns must be initiated within 30 days of the purchase date.
• Personalized or customized items are not eligible for return unless they are defective or damaged upon receipt.

2. How to Initiate a Return:

• Contact our Customer Support team at [email protected] to request a Return Authorization (RA) number.
• Clearly write the RA number on the outside of the package being returned.
• Ship the item(s) back to the address provided by our Customer Support team.

3. Return Shipping:

• Customers are responsible for the cost of return shipping unless the item received is defective or damaged.
• For defective or damaged items, please provide clear photos of the product and packaging to expedite the return process.

4. Refund Process:

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to the original method of payment within 5-7 business days.

5. Exchanges:

• If you received a defective or damaged item and need to exchange it for the same item, please contact our Customer Support team to arrange for a replacement.

6. Exceptions:

• Tech Electronic Express reserves the right to refuse returns on items that do not meet the eligibility criteria or are not in their original condition.

7. Warranty Information:

• Some products may come with a manufacturer’s warranty. Please refer to the product documentation for warranty details. Tech Electronic Express is not responsible for manufacturer warranty claims.

8. Contact Information:

• For any questions or concerns regarding returns, please contact our Customer Support team at [email protected].

Tech Electronic Express reserves the right to update or modify this return policy at any time without prior notice. Please check our website for the most up-to-date information.